Case study : Communication & Marketing Automation
Energy incident crisis communication
The solution designed in this case study leverage both the data of incidents reporting and customers contact information into a successful alert system for electric power companies.
As an electric utility, build an impeccable reputation of clients wellbeing and transparency by rapidly & automatically alerting the customers about incidents affecting them
In this case study, the connected app are SAP, SMS/Emailing
Functionality step of the miniapis solution
The miniapis solution for incident management case study completes a one way operation that can be repeated as much as needed until the incident closure.
In the scenario of an incident happening for an Electric power company, like power shortcut in a specific neighbourhood, a company operator reports the full details about the incident into the LMS (?). The incident report is proceeded within the company SAP in order to get specific data required from the SAP : the list of affected clients/customers in the area of the incident.
A prefilled email or SMS, is then sent to the full list of customers that have been shortlisted to inform them about the incident happening in their area.
The solution will be then repeated as much as needed as stated before, in order to report on the full steps of the incident: Alert, Update and Closure with of course a different prefilled email or SMS related to each type of incident .
Case study : Software & app linking
Pre-paid number top-up chatbot
In this case scenario, miniapis and a telecom company collaborated into designing a new distribution and selling funnel of a specific set of their products through the official facebook page messenger.
Increase revenue by identifying and maximising smart sales opportunities for a Telecom Operator
In this case study, the connected app are facebook chat, CRM etc..
Functionality step of the miniapis solution
Miniapis solutions can be deployed in unprecedented ways and forms—connecting specifics apps and tools to reach a specific goal thank to a great understanding of the telecom industry and process, working to deliver a genuine innovative solution to meet the key objective : selling the telecom company set of products that are just and only the prepaid telecommunication and data plans.
It starts with a behavioural scenario, an interaction with the user through the facebook messenger set into the form of a chatbot. After a nice introduction, the later will ask the user for it phone number.
The phone number then is sent to a CRM database that check the validity of the number, the process then go on to the next step if the feedback is correct, if not, it will get back to the user by asking him to retype its phone number.
The next step is “show product”, featured products that have been specified ahead will be shown in form squared carousel showcasing all the prepaid plans that are offered to the user.
The user then interact by choosing the preferred plan / product, and thus automatically he will be offered multiple payments possibilities thank to the connection with PSP : Payment Service Provider.
The PSP will manage the entire transaction process from start to finish, once the checkout is proceeded successfully, the user will get confirmation of his purchase and his number successfully refilled.
Use case : Automated management
Automated e-commerce activity
Specifically conceived for e-commerce players, the following case present a genuine way to connect an online store to a selling channel (messenger, voice assistant, POS etc.), stock management and customer management, easily making an efficient process without much developement.
Increase revenue with multiple selling channels for a manufacturer, automatically managing the selling and production processes with the existing tools
In this use case, the connected apps are facebook messenger, an ERP system, an MS (manufacturing software) and a CRM solution
The process starts when an order is made through an ordering channel like facebook messenger, Amazon Alexa or a POS system.
The order is immediately processed in the organization's ERP to check the stock status of the ordered product.
Both scenarios can be triggered from the ERP's response :
- If the product is available for sale, a confirmation message is then sent to the client with the estimated time delivery, in our case + 1 day after order confirmation.
- If the product is not available, another process is triggered and a request is made to the manufacturing software (MS) for producing the missing product, then with the estimated date of production of 2 days given by the MS in our example, the client receives an estimated delivery time of + 3 days in this case.
In both cases, the order confirmation is automatically followed with a report of the sale pushed to the company's CRM for commercial or marketing usage purposes.
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