Use case : Automated management
Automated e-commerce activity
Specifically conceived for e-commerce players, the following case present a genuine way to connect an online store to a selling channel (messenger, voice assistant, POS etc.), stock management and customer management, easily making an efficient process without much developement.
Increase revenue with multiple selling channels for a manufacturer, automatically managing the selling and production processes with the existing tools
In this use case, the connected apps are facebook messenger, an ERP system, an MS (manufacturing software) and a CRM solution
The process starts when an order is made through an ordering channel like facebook messenger, Amazon Alexa or a POS system.
The order is immediately processed in the organization's ERP to check the stock status of the ordered product.
Both scenarios can be triggered from the ERP's response :
- If the product is available for sale, a confirmation message is then sent to the client with the estimated time delivery, in our case + 1 day after order confirmation.
- If the product is not available, another process is triggered and a request is made to the manufacturing software (MS) for producing the missing product, then with the estimated date of production of 2 days given by the MS in our example, the client receives an estimated delivery time of + 3 days in this case.
In both cases, the order confirmation is automatically followed with a report of the sale pushed to the company's CRM for commercial or marketing usage purposes.
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