Case study : Software & app linking
Pre-paid number top-up chatbot
In this case scenario, miniapis and a telecom company collaborated into designing a new distribution and selling funnel of a specific set of their products through the official facebook page messenger.
Increase revenue by identifying and maximising smart sales opportunities for a Telecom Operator
In this case study, the connected app are facebook chat, CRM etc..
Functionality step of the miniapis solution
Miniapis solutions can be deployed in unprecedented ways and forms—connecting specifics apps and tools to reach a specific goal thank to a great understanding of the telecom industry and process, working to deliver a genuine innovative solution to meet the key objective : selling the telecom company set of products that are just and only the prepaid telecommunication and data plans.
It starts with a behavioural scenario, an interaction with the user through the facebook messenger set into the form of a chatbot. After a nice introduction, the later will ask the user for it phone number.
The phone number then is sent to a CRM database that check the validity of the number, the process then go on to the next step if the feedback is correct, if not, it will get back to the user by asking him to retype its phone number.
The next step is “show product”, featured products that have been specified ahead will be shown in form squared carousel showcasing all the prepaid plans that are offered to the user.
The user then interact by choosing the preferred plan / product, and thus automatically he will be offered multiple payments possibilities thank to the connection with PSP : Payment Service Provider.
The PSP will manage the entire transaction process from start to finish, once the checkout is proceeded successfully, the user will get confirmation of his purchase and his number successfully refilled.
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